FAQs

1. Do you ship internationally?

Yes. We ship worldwide. Shipping costs and delivery times are calculated at checkout depending on your location.

Once your order has been shipped, you will receive a tracking number by email.

 

2. How long does shipping take?

Orders are processed within 1–3 business days.

Estimated delivery times:

• Europe: 5–14 business days

• North America: 7–12 business days

• Rest of the world: 7–15 business days

Delivery times may vary slightly during busy periods or holidays.

 

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.

You can track your order anytime using the Track Your Order page on our website.

 

4. Can I return or exchange an item?

Yes. We offer 14-day returns from the date you receive your order.

Items must be unused, unworn, and in their original condition.

To start a return, please contact our support team with your order number.

 

5. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Include your order number and clear photos of the item, and our support team will resolve the issue as quickly as possible.

 

6. What payment methods do you accept?

We accept secure payments via:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Klarna

All payments are processed through secure encrypted checkout.

 

7. Can I cancel or change my order?

Orders can be modified or cancelled within 12 hours of placing the order.

After this time, your order may already be processed and prepared for shipping.

Please contact us as soon as possible if you need assistance.

 

8. Still need help?

If you cannot find the answer you are looking for, our support team is here to help.

You can contact us through our Contact page or email us at:

contact.snowbox@gmail.com

We usually respond within 24 hours.